Beginning her career as law firm Receptionist helped Jade realise a core truth; customer service is the key to the growth and success of every business.  Armed with years of front-line customer service expertise, together with extensive sales and learning and development experience, Jade founded CCF Training 7 years ago and is on a mission to change the face of customer service across the UK.

Daniel’s experience lies in customer complaint management and customer satisfaction for some of the largest banks and financial regulators within the UK.  Daniel’s ability to deeply analyse customer service processes and procedures helps us to ensure that our interventions plug of all our clients’ service gaps.

For 20 years, Richard worked in-house for major organisations such as British Airways, The Dorchester Collection and Hilton Hotels, helping to deliver transformative, experiential learning programmes. Richard thrives on deeply understanding our clients’ teams to help them deliver ‘luxury service’.

Christine’s philosophy is that “Customer Service should be at the heart of everything we do”, and she has helped both private and public sector companies develop this mindset.  Christine has a particular interest in creating a culture of service amongst leaders, and improving the mental well-being of customer service teams.

Phill has over 25 years helping organisations achieve their customer service goals. Having been the global lead on the design and delivery of a customer experience programme for 20,000 staff, as well as being responsible for training UK-wide teams for a major comms provider, Phill’s experience take our programmes to the next level.

A highly qualified Trainer, Linda works both around the UK and internationally to equip teams to deliver exceptional customer service.  Linda’s ‘Train the Trainer’ expertise allow her to equip supervisors and managers with the skills they need to deliver our off-the-shelf courses internally to the highest standard.