Due to the current restrictions, our Open Courses are now being run online

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Our most powerful content in bite-sized, hour-long modules

 

Book a space on an Online Training Course 

  • Excellent First and Last Impressions

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  • Empathy

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  • Managing your personal response to stressful conversations

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  • Listening Skills

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  • Questioning Skills

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  • Building Rapport

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  • Developing a positive mindset

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  • Understanding Customer behaviour​

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  • Positive Language

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  • Dealing with upset customers

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Customer Service Modules:

Telesales Modules:

  • A Mindset of Success

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  • Preparing to make excellent calls

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  • First Impressions

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  • Getting the best out of Gatekeepers 

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  • Voicemails that sell

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  • Questioning and listening skills 

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  • Articulating and tailoring your Value Proposition

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  • Objection-handling 

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  • Closing 

£25.00* 

*Per Person, Per Module

Recruitment Skills Modules:

  • The 3-point model of recruitment, used by the world's top recruiters 

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  • Tools for explaining what the company does and describing the culture (CSR)

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  • Questioning & listening techniques

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  • Sorting out the truth from the hype - how to know if candidates are for real

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  • Objective decision-making - how to make good quality hiring choices and ensure that “gut feel” doesn't win the day

Enquire about an in-house course