Due to the current restrictions, our Open Courses are now being run online
Our most powerful content in bite-sized, hour-long modules
Book a space on an Online Training Course
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Excellent First and Last Impressions
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Empathy
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Managing your personal response to stressful conversations
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Listening Skills
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Questioning Skills
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Building Rapport
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Developing a positive mindset
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Understanding Customer behaviour
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Positive Language
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Dealing with upset customers
Customer Service Modules:
Telesales Modules:
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A Mindset of Success
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Preparing to make excellent calls
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First Impressions
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Getting the best out of Gatekeepers
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Voicemails that sell
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Questioning and listening skills
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Articulating and tailoring your Value Proposition
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Objection-handling
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Closing
£25.00*
*Per Person, Per Module
Recruitment Skills Modules:
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The 3-point model of recruitment, used by the world's top recruiters
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Tools for explaining what the company does and describing the culture (CSR)
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Questioning & listening techniques
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Sorting out the truth from the hype - how to know if candidates are for real
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Objective decision-making - how to make good quality hiring choices and ensure that “gut feel” doesn't win the day