Attend one of our Open Customer Service Courses 

Learners receive a nationally recognised accreditation to add to their CV

Our courses are accredited by 

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We offer a range of specialised services, all aimed at improving your

customer service standards.

Upcoming Events

  • Asking Brilliant Questions
    Webinar
    02 Jul 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to improving your questioning skills
  • Choosing a Positive Mindset
    Webinar
    25 Jun 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to understanding how choosing the right mindset towards your customers results in more confidence, more calm and more customer satisfaction.
  • The Ideal Communication Style
    Webinar
    18 Jun 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to understanding the 3 main communication styles, Passiveness, Aggression and Assertiveness, and why Assertiveness is the ideal communication style when dealing with customers.
  • Excellent First and Last Impressions
    Webinar
    11 Jun 2020, 10:00 – 14:00 BST
    Webinar
    A 'Power Hour' dedicated to making excellent first and last impressions on your customers
  • Dealing with Difficult Customers
    Webinar
    04 Jun 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to improving your understanding of customer psychology
  • Understanding How Your Customers Work
    Webinar
    28 May 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to improving your understanding of customer psychology
  • Positive Language
    Webinar
    21 May 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to understanding the impact of positive language in your customer conversations
  • Listening Skills
    Webinar
    14 May 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to improving your listening skills
  • Empathy Skills
    Webinar
    30 Apr 2020, 10:00 – 11:00 BST
    Webinar
    A 'Power Hour' dedicated to improving your customer empathy skills.
  • Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Voluntary Action Islington
    15 Oct 2019, 09:30 – 16 Oct 2019, 16:30
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate, Delivering Effective Classroom Training Sessions, to add to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Interviewing Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    08 Oct 2019, 09:30 – 16:30
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Telephone Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    03 Oct 2019, 09:30 – 16:30
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    01 Oct 2019, 09:30 – 02 Oct 2019, 16:30
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate (Delivering Effective Classroom Training Sessions) to add to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Telephone Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    25 Sep 2019, 09:30 – 16:30
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Complaints Handling Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    24 Sep 2019, 09:30 – 16:30
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Customer Service Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    19 Sep 2019, 09:30 – 16:30
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Complaints Handling Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    18 Sep 2019, 09:30 – 16:30
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Customer Service Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    17 Sep 2019, 09:30 – 16:30
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.

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