Attend one of our Open Training Courses 

Learners receive a nationally recognised accreditation to add to their CV

Upcoming Events

  • Asking Brilliant Questions
    Webinar
    Jul 02, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to improving your questioning skills
  • Choosing a Positive Mindset
    Webinar
    Jun 25, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to understanding how choosing the right mindset towards your customers results in more confidence, more calm and more customer satisfaction.
  • The Ideal Communication Style
    Webinar
    Jun 18, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to understanding the 3 main communication styles, Passiveness, Aggression and Assertiveness, and why Assertiveness is the ideal communication style when dealing with customers.
  • Excellent First and Last Impressions
    Webinar
    Jun 11, 2020, 10:00 AM – 2:00 PM GMT+1
    Webinar
    A 'Power Hour' dedicated to making excellent first and last impressions on your customers
  • Dealing with Difficult Customers
    Webinar
    Jun 04, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to improving your understanding of customer psychology
  • Understanding How Your Customers Work
    Webinar
    May 28, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to improving your understanding of customer psychology
  • Positive Language
    Webinar
    May 21, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to understanding the impact of positive language in your customer conversations
  • Listening Skills
    Webinar
    May 14, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to improving your listening skills
  • Empathy Skills
    Webinar
    Apr 30, 2020, 10:00 AM – 11:00 AM GMT+1
    Webinar
    A 'Power Hour' dedicated to improving your customer empathy skills.
  • Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Voluntary Action Islington
    Oct 15, 2019, 9:30 AM – Oct 16, 2019, 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate, Delivering Effective Classroom Training Sessions, to add to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Oct 08, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Oct 03, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Train the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Oct 01, 2019, 9:30 AM – Oct 02, 2019, 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate (Delivering Effective Classroom Training Sessions) to add to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Sep 25, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Sep 24, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Sep 19, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Sep 18, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Sep 17, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Sep 11, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jul 31, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jul 30, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jul 25, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jul 24, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jul 18, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jul 17, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jul 10, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jul 04, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jul 03, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Interviewing Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jun 27, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Train the Trainer (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jun 25, 2019, 9:30 AM – Jun 26, 2019, 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate to add to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jun 20, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Complaints Handling Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jun 19, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jun 12, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Customer Service Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jun 11, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    Jun 05, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    Jun 04, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    May 14, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • Telephone Skills (Nationally Accredited Open Course)
    Central London Location - TBC
    May 09, 2019, 9:30 AM – 4:30 PM
    Central London Location - TBC
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course) (1)
    Voluntary Action Islington
    May 08, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    May 07, 2019, 9:30 AM – 4:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    May 06, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    May 02, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)
    Voluntary Action Islington
    May 02, 2019, 9:30 AM – 1:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)
    Premier Inn Birmingham Central East
    May 01, 2019, 9:30 AM – 4:30 PM
    Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK
    This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
  • FULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course)
    Voluntary Action Islington
    May 01, 2019, 9:30 AM – 1:30 PM
    Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK
    This 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.

London Venues

Our courses are accredited by 

Customer Care First Ltd, registered in England number 10674373

Registered office address: Blackthorns House, 80-82 Dudley Road, Lye, Stourbridge, West Midlands, DY9 8ET

© Copyright 2020

An approved centre for