Attend one of our Open Training Courses
Learners receive a nationally recognised accreditation to add to their CV
Upcoming Events
- 02ThuJulAsking Brilliant Questions/WebinarJul 02, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to improving your questioning skills
- 25ThuJunChoosing a Positive Mindset/WebinarJun 25, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to understanding how choosing the right mindset towards your customers results in more confidence, more calm and more customer satisfaction.
- 18ThuJunThe Ideal Communication Style/WebinarJun 18, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to understanding the 3 main communication styles, Passiveness, Aggression and Assertiveness, and why Assertiveness is the ideal communication style when dealing with customers.
- 11ThuJunExcellent First and Last Impressions/WebinarJun 11, 2020, 10:00 AM – 2:00 PM GMT+1WebinarA 'Power Hour' dedicated to making excellent first and last impressions on your customers
- 04ThuJunDealing with Difficult Customers/WebinarJun 04, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to improving your understanding of customer psychology
- 28ThuMayUnderstanding How Your Customers Work/WebinarMay 28, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to improving your understanding of customer psychology
- 21ThuMayPositive Language/WebinarMay 21, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to understanding the impact of positive language in your customer conversations
- 14ThuMayListening Skills/WebinarMay 14, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to improving your listening skills
- 30ThuAprEmpathy Skills/WebinarApr 30, 2020, 10:00 AM – 11:00 AM GMT+1WebinarA 'Power Hour' dedicated to improving your customer empathy skills.
- 15TueOctTrain the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)/Voluntary Action IslingtonOct 15, 2019, 9:30 AM – Oct 16, 2019, 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate, Delivering Effective Classroom Training Sessions, to add to their CV.
- 08TueOctInterviewing Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastOct 08, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 03ThuOctTelephone Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastOct 03, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 01TueOctTrain the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)/Premier Inn Birmingham Central EastOct 01, 2019, 9:30 AM – Oct 02, 2019, 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate (Delivering Effective Classroom Training Sessions) to add to their CV.
- 25WedSepTelephone Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonSep 25, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 24TueSepComplaints Handling Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonSep 24, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 19ThuSepCustomer Service Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonSep 19, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 18WedSepComplaints Handling Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastSep 18, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 17TueSepCustomer Service Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastSep 17, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 11WedSepInterviewing Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonSep 11, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 31WedJulInterviewing Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJul 31, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 30TueJulInterviewing Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJul 30, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 25ThuJulComplaints Handling Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJul 25, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 24WedJulComplaints Handling Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJul 24, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 18ThuJulCustomer Service Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJul 18, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 17WedJulCustomer Service Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJul 17, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 10WedJulTelephone Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJul 10, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 04ThuJulTelephone Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJul 04, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 03WedJulInterviewing Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJul 03, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 27ThuJunInterviewing Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJun 27, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 25TueJunTrain the Trainer (Nationally Accredited Open Course)/Voluntary Action IslingtonJun 25, 2019, 9:30 AM – Jun 26, 2019, 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate to add to their CV.
- 20ThuJunComplaints Handling Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJun 20, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 19WedJunComplaints Handling Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJun 19, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 12WedJunCustomer Service Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJun 12, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 11TueJunCustomer Service Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJun 11, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 05WedJunTelephone Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastJun 05, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 04TueJunTelephone Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonJun 04, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 14TueMayFULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonMay 14, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 09ThuMayTelephone Skills (Nationally Accredited Open Course)/Central London Location - TBCMay 09, 2019, 9:30 AM – 4:30 PMCentral London Location - TBCThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 08WedMayFULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course) (1)/Voluntary Action IslingtonMay 08, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 07TueMayFULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonMay 07, 2019, 9:30 AM – 4:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 06MonMayFULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastMay 06, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 02ThuMayFULLY BOOKED - Interviewing Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastMay 02, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 02ThuMayFULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)/Voluntary Action IslingtonMay 02, 2019, 9:30 AM – 1:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 01WedMayFULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)/Premier Inn Birmingham Central EastMay 01, 2019, 9:30 AM – 4:30 PMPremier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 01WedMayFULLY BOOKED - Customer Service Skills (Nationally Accredited Open Course)/Voluntary Action IslingtonMay 01, 2019, 9:30 AM – 1:30 PMVoluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.