T: 01923 270 185 | E: info@customercarefirst.co.uk
Attend one of our Open Training Courses
Learners receive a nationally recognised accreditation to add to their CV
Upcoming Events
- 02ThuJulAsking Brilliant Questions/Webinar02 Jul 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to improving your questioning skills
- 25ThuJunChoosing a Positive Mindset/Webinar25 Jun 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to understanding how choosing the right mindset towards your customers results in more confidence, more calm and more customer satisfaction.
- 18ThuJunThe Ideal Communication Style/Webinar18 Jun 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to understanding the 3 main communication styles, Passiveness, Aggression and Assertiveness, and why Assertiveness is the ideal communication style when dealing with customers.
- 11ThuJunExcellent First and Last Impressions/Webinar11 Jun 2020, 10:00 – 14:00 BSTWebinarA 'Power Hour' dedicated to making excellent first and last impressions on your customers
- 04ThuJunDealing with Difficult Customers/Webinar04 Jun 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to improving your understanding of customer psychology
- 28ThuMayUnderstanding How Your Customers Work/Webinar28 May 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to improving your understanding of customer psychology
- 21ThuMayPositive Language/Webinar21 May 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to understanding the impact of positive language in your customer conversations
- 14ThuMayListening Skills/Webinar14 May 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to improving your listening skills
- 30ThuAprEmpathy Skills/Webinar30 Apr 2020, 10:00 – 11:00 BSTWebinarA 'Power Hour' dedicated to improving your customer empathy skills.
15TueOctTrain the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)/Voluntary Action Islington15 Oct 2019, 09:30 – 16 Oct 2019, 16:30Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate, Delivering Effective Classroom Training Sessions, to add to their CV.
08TueOctInterviewing Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central East08 Oct 2019, 09:30 – 16:30Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of conducting professional and effective first stage interviews and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
03ThuOctTelephone Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central East03 Oct 2019, 09:30 – 16:30Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.- 01TueOctTrain the Trainer (Delivering Effective Classroom Training Sessions - Nationally Accredited Open Course)/Premier Inn Birmingham Central East01 Oct 2019, 09:30 – 02 Oct 2019, 16:30Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 2 day, nationally accredited course is aimed at those who want to learn how to effectively deliver engaging group training sessions in their place of work. Learners receive a nationally recognised certificate (Delivering Effective Classroom Training Sessions) to add to their CV.
- 25WedSeptTelephone Skills (Nationally Accredited Open Course)/Voluntary Action Islington25 Sept 2019, 09:30 – 16:30Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
24TueSeptComplaints Handling Skills (Nationally Accredited Open Course)/Voluntary Action Islington24 Sept 2019, 09:30 – 16:30Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.- 19ThuSeptCustomer Service Skills (Nationally Accredited Open Course)/Voluntary Action Islington19 Sept 2019, 09:30 – 16:30Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 18WedSeptComplaints Handling Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central East18 Sept 2019, 09:30 – 16:30Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of handling complaints professionally and effectively and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
- 17TueSeptCustomer Service Skills (Nationally Accredited Open Course)/Premier Inn Birmingham Central East17 Sept 2019, 09:30 – 16:30Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UKThis 1 day course covers the essentials of delivering excellent customer service in a face-to-face environment and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.