Thu, 11 Jun | Webinar

Excellent First and Last Impressions

A 'Power Hour' dedicated to making excellent first and last impressions on your customers
Registration is Closed

Time & Location

11 Jun 2020, 10:00 – 14:00 BST

About the Course

Participants learn how first impressions are formed and why you never get a second chance to make a first impression.   A customers’ trust is gained, or lost, within the first 15 seconds of a call.  We show participants how to conduct a ‘killer call opening’ which includes building rapport, as well as having a professional, engaging and energetic tone. 

When it comes to closing a call, they say ‘last said, first remembered’.  How you end your conversations is equally important as how you start them, and it sets your customers’ expectations for their next conversation with you.  We show you how to end your interactions with your customers on a high.

  • Online Webinar
    VAT included
    VAT included

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