Thu, 02 May | Voluntary Action Islington

FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)

This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
Tickets Are Not on Sale
FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)

Time & Location

02 May 2019, 09:30 – 13:30
Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK

About the Course

Course overview:

  • Making excellent first impressions
  • Building rapport
  • Active listening
  • Positive language
  • Dealing with difficult callers
  • Making excellent lasting impressions

Price includes:

  • Tea, Coffee and Lunch
  • All training materials, including stationary and workbooks
  • Certificate upon completion

Share This Event