Wed, 01 May | Premier Inn Birmingham Central East

FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)

This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
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FULLY BOOKED - Telephone Skills Open Course (Nationally Accredited Open Course)

Time & Location

01 May 2019, 09:30 – 16:30
Premier Inn Birmingham Central East, Waterlinks House, Richard St, Birmingham B7 4AA, UK

About the Course

Course overview:

  • Making excellent first impressions
  • Building rapport
  • Active listening
  • Positive language
  • Dealing with difficult callers
  • Making excellent lasting impressions

Price includes:

  • Tea, Coffee and Lunch
  • All training materials, including stationary and workbooks
  • Certificate upon completion

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