Wed, 10 Jul | Voluntary Action Islington

Telephone Skills (Nationally Accredited Open Course)

This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
This course is fully booked
Telephone Skills (Nationally Accredited Open Course)

Time & Location

10 Jul 2019, 09:30 – 16:30
Voluntary Action Islington, 200A Pentonville Rd, London N1 9JP, UK

About the Course

Why attend this course?

Whatever your business, it is vital that your customers receive a consistently high service experience, that they uniquely associate with your business.

At Customer Care First, we believe that a company’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with you. Customer service is a feeling, and you are the means by which to deliver that feeling to every customer, every day.

So it is vitally important that you know how to generate that feeling over the telephone, and recognise the part that you play in maintaining and improving the customer service experience.

This full-day workshop will ensure that you understand how to deliver an exceptional experience to all of your customers on the telephone, and will provide you with practical tools to use to deliver this experience. You will also receive a nationally recognised certification.

Who should attend?

Anyone who is interested in improving their telephone skills!

Course overview:

  • Making excellent first impressions
  • Building rapport
  • Active listening
  • Positive language
  • Dealing with difficult callers
  • Making excellent lasting impressions

Price includes:

  • Tea, Coffee and Lunch
  • All training materials, including stationary and workbooks
  • Certificate upon completion


Smart Casual

Terms and Conditions:

Upon completing your booking, you will receive an e-ticket. This is your course ticket. Ticket holders must present their tickets on attendance at the training course, along with proof of ID for certification purposes. You can either print your ticket or present this digital version.

Please note that tickets are non-refundable, however, you can transfer your ticket to a different course (subject to availability).

In the unlikely event that we need to cancel this course, we will give you 5 days notice and offer you a refund or the opportunity to attend this course on an alternate date.

You can find all the details about this course on our website, however, if you have any questions or issues, please contact us at or 01923 270 185.

  • Open course - 1 person

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