Tue, 30 Apr | Premier Inn London Euston

Telephone Skills Open Course

This 1 day course covers the essentials of delivering excellent customer service over the telephone and, upon completion, provides learners with a nationally recognised certificate which can be added to their CV.
This course is fully booked
Telephone Skills Open Course

Time & Location

30 Apr 2019, 09:30 – 16:30
Premier Inn London Euston, 1 Duke's Rd, London WC1H 9PJ, UK

About the Course

Course overview:

  • Making excellent first impressions
  • Building rapport
  • Active listening
  • Positive language
  • Dealing with difficult callers
  • Making excellent lasting impressions

Price includes:

  • Tea/Coffee
  • All training materials, including stationary and workbooks
  • Certificate upon completion
Tickets
Price
Quantity
Total
  • Open course - 1 person
    £345
    £345
    0
    £0
Total£0

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