The Ideal Communication Style
Time & Location
About the Course
In the world of customer service, how you say things can often matter as much as what you say. Your tone of voice and volume are equally as important as the words you choose, and all contribute to your communication style. There are three dominant styles of communication: passive, aggressive, and assertive. Understanding more about the pros and cons of each communication style will help you make better choices about how you communicate with your customers.
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