Understanding How Your Customers Work

Excellent customer service starts with psychology; firstly, understanding why you behave with your customers in the way that you do.  Secondly, understanding what makes each and every customer unique, and why they behave towards you in the way that they do.  The more you understand both yourself and your customers, the better you can tailor your approach to deliver a personalised experience at all times.    

Armed with an understanding of customers’ learning styles, common filters for processing information, and dominant personality type, participants will understand the importance of adapting and tailoring their customer service approach to the individual.