T: 01923 270 185 | E: info@customercarefirst.co.uk
In-House Complaints Handling Training
The key to lasting change: The 70:20:10 Model
70% Experience, 20% Coaching, 10% Training
Change Your
Customer Service Game
Change Your
Customer Service Game
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Did you know - 89% of customers get frustrated because they have to repeat their issue to multiple representatives? Does your team know how to effectively handle and resolve your customer complaints?
Complaint Handling Training for your team will give them the skills to re-build your customers' confidence in your company when they have been let down
We can help You - We can design training tailored to your team's specific needs to dramatically improve the way they handle complaints
Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training
Our Training will show your team how to handle complaints confidently and effectively, leaving you with happier customers
Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes
We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Maya Angelou
Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.