In-House Complaints Handling Training

The key to lasting change: The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Change Your

Customer Service Game

Change Your

Customer Service Game

Talk to us today about your Training needs

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Did you know - 89% of customers get frustrated because they have to repeat their issue to multiple representatives?  Does your team know how to effectively handle and resolve your customer complaints?  

Complaint Handling Training for your team will give them the skills to re-build your customers' confidence in your company when they have been let down

We can help You -  We can design training tailored to your team's specific needs to dramatically improve the way they handle complaints

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training

Our Training will show your team how to handle complaints confidently and effectively, leaving you with happier customers

Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts 

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

To play, press and hold the enter key. To stop, release the enter key.

Customer Service is a feeling!  That's because everything you say and do impacts the emotions of your customers.  You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions.  Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business.  So that's what makes CCF Training different -  the foundation of all of our courses is the power of positively impacting your customers' emotions.