In-House Customer Service Skills Training

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

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Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.

The key to lasting change: The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Change Your

Customer Service Game

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Did you know? - Excellent Customer care can increase your company's revenue by up to 15%? Customers believe that the service they receive is the true test of how valued they are, and this determines how much they are willing to spend with your company

Customer Service Training for your team will improve the experience your customers receive, leading to increased customer retention, increased sales and less complaints

We can help You - We can design Customer Care Training tailored to your team's specific needs to dramatically improve the Customer Service they provide

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training

Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes

Provide your team with the behaviors and skills required to deliver outstanding Customer Service consistently

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts