In-House Training

In-House Customer Service Skills Training

About Customer Service Skills Training

We understand that you want your customers to receive a consistently high and memorable service experience, that they uniquely associate with your business.

At CCF Training, we believe that an organisation’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people.

Customer Service is a Feeling, and your people are the means by which to deliver that feeling to every customer, every day. Whilst some of this feeling can be created in advance through careful planning of your service, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, every time your people interact with one of your customers.

Our transformational customer service skills workshops will equip your people with the mindset, motivation and tools they need to generate that feeling in every interaction.

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The key to lasting change

The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Did you know? – Excellent Customer care can increase your company’s revenue by up to 15%? Customers believe that the service they receive is the true test of how valued they are, and this determines how much they are willing to spend with your company.

Customer Service Training for your team will improve the experience your customers receive, leading to increased customer retention, increased sales and less complaints.

We can help You – We can design Customer Care Training tailored to your team’s specific needs to dramatically improve the Customer Service they provide.

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training.

Delivered in your own offices – We travel to all locations across the UK and train teams of all sizes.

Provide your team with the behaviors and skills required to deliver outstanding Customer Service consistently.

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

Talk to us

We are here to help you improve your customer service

T: 01923 270 185
E: [email protected]