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In-House Dealing With Difficult Customers Training

The key to lasting change: The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

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Customer Service Game

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"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

Customer Service is a feeling!  That's because everything you say and do impacts the emotions of your customers.  You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions.  Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business.  So that's what makes CCF Training different -  the foundation of all of our courses is the power of positively impacting your customers' emotions.

Customer Care First Ltd, registered in England number 10674373

Registered office address: Blackthorns House, 80-82 Dudley Road, Lye, Stourbridge, West Midlands, DY9 8ET

An approved centre for