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In-House Dealing With Difficult Customers Training
The key to lasting change: The 70:20:10 Model
70% Experience, 20% Coaching, 10% Training
Customer Service Game
Response Within 2 Hrs
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.