In-House Dealing With Difficult Customers Training

The key to lasting change: The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Change Your

Customer Service Game

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Do your Team know how to build rapport with your customers by adjusting their own communication style?  Do they know what upsets your customers and how to treat them as individuals?

Dealing With Difficult Customers Training for your team will give them the skills to effectively communicate with difficult customers, resulting in happier customers and a less stressed team

We can help You -  We can design training tailored to your team's specific needs to dramatically improve the way they deal with difficult customers

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training

Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes

Provide your team with the behaviors and skills required to effectively deal with customers of all types

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts 

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

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Customer Service is a feeling!  That's because everything you say and do impacts the emotions of your customers.  You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions.  Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business.  So that's what makes CCF Training different -  the foundation of all of our courses is the power of positively impacting your customers' emotions.