In-House Dealing With Difficult Customers Training
The key to lasting change: The 70:20:10 Model
70% Experience, 20% Coaching, 10% Training
Customer Service Game
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Do your Team know how to build rapport with your customers by adjusting their own communication style? Do they know what upsets your customers and how to treat them as individuals?
Dealing With Difficult Customers Training for your team will give them the skills to effectively communicate with difficult customers, resulting in happier customers and a less stressed team
We can help You - We can design training tailored to your team's specific needs to dramatically improve the way they deal with difficult customers
Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training
Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes
Provide your team with the behaviors and skills required to effectively deal with customers of all types
We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.