In-House Training

In-House Dealing With Difficult Customers Training

About Dealing With Difficult Customers Training

We understand that you want your customers to receive a consistently high and memorable service experience, that they uniquely associate with your business.

At CCF Training, we believe that an organisation’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people.

Customer Service is a Feeling, and your people are the means by which to deliver that feeling to every customer, every day. Whilst some of this feeling can be created in advance through careful planning of your service, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, every time your people interact with one of your customers.

Our transformational dealing with difficult customers workshops will equip your people with the mindset, motivation and tools they need to generate that feeling in every interaction.

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The key to lasting change

The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Do your Team know how to build rapport with your customers by adjusting their own communication style? Do they know what upsets your customers and how to treat them as individuals?

Dealing With Difficult Customers Training for your team will give them the skills to effectively communicate with difficult customers, resulting in happier customers and a less stressed team.

We can help You – We can design training tailored to your team’s specific needs to dramatically improve the way they deal with difficult customers.

Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training.

Delivered in your own offices – We travel to all locations across the UK and train teams of all sizes.

Provide your team with the behaviors and skills required to effectively deal with customers of all types.

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

Talk to us

We are here to help you improve your customer service

T: 01923 270 185
E: [email protected]