T: 01923 270 185 | E: info@customercarefirst.co.uk
In-House Interviewing & Recruitment Skills Training
The key to lasting change: The 70:20:10 Model
70% Experience, 20% Coaching, 10% Training
Change Your
Customer Service Game
Change Your
Customer Service Game
Talk to us today about your Training needs
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We understand that finding good people is the biggest challenge companies face. Does your team have what it takes to hold interviews that get the best (and the worst!) out of possible new hires?
Interviewing Skills Training for your team will give them the confidence to hold effective interviews leading to spotting the right talent more easily. Spotting and taking on the right talent means that new hires are likely to remain with your company for longer, leading to a greater return on your investment in hiring them, as well as more stability within your team
We can help You - We can design training tailored to your team's specific needs to dramatically improve your interviewing and recruitment processes
Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training
Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes
Provide your team with the confidence to run successful and effective interviews
We use psychology principles and fun, energetic group activities to provide effective learning that lasts
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Maya Angelou
Customer Service is a feeling! During the recruitment process, your candidate becomes your customer, and how you make your candidates feel determines how comfortable they will be with showing you the real 'them'. Research says that approximately 80% of our decisions are based on emotions, and your candidate will make an emotional decision about whether you are a company they want to invest themselves in. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.