In-House Telephone Skills Training

The key to lasting change: The 70:20:10 Model

70% Experience, 20% Coaching, 10% Training

Change Your

Customer Service Game

Talk to us today about your Training needs


Did you know? 32% of customers find the telephone to be the most frustrating form of Customer Service?  That's because increasingly, teams lack the skills they need to communicate on the telephone in a professional, confident and caring way

Telephone Skills Training for your team will improve the experience your customers get over the telephone, leading to increased customer retention and less complaints

We can help You -  We can design training tailored to your team's specific needs to dramatically improve the Customer Service they provide on the telephone

 Our friendly, engaging Trainers  will bring the best out of your team and deliver practical, effective and memorable training

Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes

Provide your team with the behaviors and skills required to develop excellent call handling skills

We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"

Maya Angelou

To play, press and hold the enter key. To stop, release the enter key.

Customer Service is a feeling!  That's because everything you say and do impacts the emotions of your customers.  You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions.  Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business.  So that's what makes CCF Training different -  the foundation of all of our courses is the power of positively impacting your customers' emotions.