In-House Telephone Skills Training
The key to lasting change: The 70:20:10 Model
70% Experience, 20% Coaching, 10% Training
Customer Service Game
Talk to us today about your Training needs
Did you know? - 32% of customers find the telephone to be the most frustrating form of Customer Service? That's because increasingly, teams lack the skills they need to communicate on the telephone in a professional, confident and caring way
Telephone Skills Training for your team will improve the experience your customers get over the telephone, leading to increased customer retention and less complaints
We can help You - We can design training tailored to your team's specific needs to dramatically improve the Customer Service they provide on the telephone
Our friendly, engaging Trainers will bring the best out of your team and deliver practical, effective and memorable training
Delivered in your own offices - We travel to all locations across the UK and train teams of all sizes
Provide your team with the behaviors and skills required to develop excellent call handling skills
We use customer psychology principles and fun, energetic group activities to provide effective learning that lasts
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making emotional decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.