Due to the current restrictions, our Open Courses are now being run online

Our most powerful content in bite-sized, hour-long modules

 

Book a space on an Online Training Course 

  • Excellent First and Last Impressions

  • Empathy

  • Managing your personal response to stressful conversations

  • Listening Skills

  • Questioning Skills

  • Building Rapport

  • Developing a positive mindset

  • Understanding Customer behaviour

  • Positive Language

  • Dealing with upset customers

Customer Service Modules:

Telesales Modules:

  • A Mindset of Success

  • Preparing to make excellent calls

  • First Impressions

  • Getting the best out of Gatekeepers 

  • Voicemails that sell

  • Questioning and listening skills 

  • Articulating and tailoring your Value Proposition

  • Objection-handling 

  • Closing 

£25.00* 

*Per Person, Per Module

Recruitment Skills Modules:

  • The 3-point model of recruitment, used by the world's top recruiters 

  • Tools for explaining what the company does and describing the culture (CSR)

  • Questioning & listening techniques

  • Sorting out the truth from the hype - how to know if candidates are for real

  • Objective decision-making - how to make good quality hiring choices and ensure that “gut feel” doesn't win the day

Customer Care First Ltd, registered in England number 10674373

Registered office address: Blackthorns House, 80-82 Dudley Road, Lye, Stourbridge, West Midlands, DY9 8ET

An approved centre for