Customer Care First Training

 

Privacy Policy

Customer Care First Training Ltd is company registered in the UK under company registration number 10674373.

 

At Customer Care First Training, we adhere to a strict privacy policy in line with the principles of the Data Protection Act 1998. In addition, we have worked towards GDPR compliance by reviewing all our internal processes against GDPR guidelines.

 

Personal Data

 

When you complete an enquiry form on our website, Customer Care First receives a secure email from our dedicated mail server which contains some personal data. This includes:

  • Name

  • Email address

  • Company

  • Telephone number

Customer Care First record this information in our ‘leads management database’, along with the exact nature of the enquiry.

 

Use of Data

 

We use any personal data we collect for lawful business purposes only. For example, we use data we collect from website contact forms just to respond to enquiries, provide quotes, prepare proposals and arrange new assignments. In addition, we then follow-up all business enquiries after a reasonable period of time.

 

Data Storage & Security

 

As a company, we use Dropbox For Business, a secure cloud-based storage solution, to host all our company files and data. Dropbox worked towards GDPR compliance by 25th May 2018. Read more about Dropbox’s GDPR compliance journey.

 

Personal data collected through Customer Care business activities resides securely on Dropbox For Business for a reasonable time period only, before being deleted.

 

Dropbox’s security practices adhere to the most widely accepted security and privacy standards in the world. These include ISO 27001/2, ISO27018/17 and SOC 2. Read Dropbox’s Privacy and Data Protection Whitepaper for more information.

Customer Care First also uses Wix, a secure, cloud-based web development platform to collect and store personal data from users.  That personal data includes any data that users choose to submit via our website enquiry form, and any billing details submitted by users who choose to purchase any online training products.  This data is collected and stored as per Wix's privacy policy.  Please click here to view Wix's privacy policy.

 

In addition, all our computers have firewalls, up to date virus and malware protection and the latest Mac operating system security updates.

 

Becoming a Member of our Website

 

In order to download our Training Brochure or any other training resources, you will be required to sign up and become a member of our website by providing your email address.   By signing up, as well as receiving access to our training resources, you are also agreeing to receive article updates by email, if and when they become available.

 

Any emails you receive will relate solely to Customer Service Training. You will not receive any other form of marketing communications from Customer Care First Training.

 

In addition, if you choose to become a site member, you can email us at any time to stop being a member. Also, any emails we send you will include an "Unsubscribe" link.

 

Psychometric Testing and Assessment Services

 

As part of our psychometric testing and assessment services, we receive the personal data of candidates. This includes candidate name, telephone number and email address/es.

 

We do not use candidate personal data for marketing purposes, nor share it with any third party companies. We store such data in accordance with "Data Storage & Security" (above).

 

Data Protection

 

Customer Care First Training abides by the following Data Protection practices:-

  • We do not use personal data for direct marketing purposes without receiving express prior consent to do so.

  • We do not share or sell personal data to third parties. Exceptions to this include the sharing of some personal data with our trusted trainers. In addition, certain projects necessitate the sharing of personal data with our printing and logistics company and (in the case of psychometric testing) the test providers.

  • Customer Care First collect personal data solely for our specified and lawful purpose or purposes. We do not further process data in any manner incompatible with that purpose or purposes.

  • We do not keep personal data for longer than we deem reasonably necessary for the intended business purpose.

  • Customer Care First process personal data in accordance with the rights of data subjects under the Data Protection Act.

  • We do not transfer personal data to a country or territory outside the European Economic Area.

 

Cookies

 

In line with many other companies, we use ‘Cookies’ on the Customer Care First Training website to improve the user experience. See our Cookie Policy for details.

Customer Care First Ltd, registered in England number 10674373

Registered office address: Blackthorns House, 80-82 Dudley Road, Lye, Stourbridge, West Midlands, DY9 8ET

An approved centre for