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Change Your Customer Service Game
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel"
Customer Service is a feeling! That's because everything you say and do impacts the emotions of your customers. You have the power to make your customers feel happy, special, appreciated, or disappointed, frustrated, and even angry - one of the strongest human emotions. Research says that approximately 80% of decisions are based on emotions, and your customers are constantly making decisions about whether to keep giving you their business. So that's what makes CCF Training different - the foundation of all of our courses is the power of positively impacting your customers' emotions.
MD and Head Trainer
Who We Are
Do you want to grow your business, reduce your customer complaints and motivate your team to deliver the very best in Customer Service?
Customer Care First Ltd is an independent, family-owned company that specialises in empowering businesses throughout the UK to provide outstanding Customer Service. With over 15 years of diverse Customer Service experience and 10 years of professional Training experience, we will change your Customer Service Game.
We believe that a company’s reputation amongst its customers is priceless. We retain our excellent reputation by helping companies to improve theirs.
We care about what we do and are committed to professionalism and success.
Training and Strategy Consultant
Change Management Consultant