Do you want to grow your business, reduce your customer complaints and motivate your team to deliver the very best in customer service?

Up Your Customer Service Game
with CCF Training

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel”

Maya Angelou

Our Philosophy:

Customer service is a feeling!

We understand that you want your customers to receive a consistently high and memorable service experience, that they uniquely associate with your business.

At CCF Training, we believe that an organisation’s service is not just about processes and procedures, it’s about the emotional experience that customers have when they are in contact with your people.

Customer Service is a Feeling, and your people are the means by which to deliver that feeling to every customer, every day. Whilst some of this feeling can be created in advance through careful planning of your service, the vast majority of it is delivered day-by-day, hour-by-hour, minute-by-minute, every time your people interact with one of your customers.

Our transformational workshops will equip your people with the mindset, motivation and tools they need to generate that feeling in every interaction.

More about us

Our Training Services

In-House Training

Our expert facilitators travel across the UK and internationally to deliver dynamic, in-house training courses. Whether you need a half-day course for a small group or numerous days of innovative learning across multiple cohorts, our mission is to define your unique customer service goals and to exceed them. Designed to be successful both in-person and virtually, our in-house customer service training courses will change the face of your business.

Customer Service Skills Training

Telephone Skills Training

Complaints Handling Training

Dealing With Difficult Customers Training

Interviewing & Recruitment Skills Training

Our Courses

Open Training Courses

Available to both organisations and individuals, our open training courses are a cost-effective alternative to in-house programmes.

Running both virtually and in person throughout the year, our open courses will introduce you to the fundamentals of outstanding customer service and help you plan ‘quick wins’ that you can implement back at work immediately.

Let’s up your customer service game.

Our Training Courses